To secure a booking, a 50% deposit is required. If the booking is cancelled, the following fees apply: cancellation 30 days or less prior to the first day of the booking incurs a 50% of the complete fee charge (minus any travel expenses). Cancellation seven days or less prior to the first day of the booking incurs a 100% of the complete fee charge (minus any travel expenses).
* Live-in rates are charged per day, not per night. If the pet-sitter can leave before 10.00 on the last day of the booking, a reduction of 50% will be applied to that day. Fees are charged at double rate for Easter Friday, Easter Sunday, Easter Monday, Christmas Day and Boxing Day. Fees are charged at 50% extra for all other Bank Holidays. Consultation is free of charge. Should the Client not be able to provide keys for the pet-sitter at the initial consultation meeting, a key collection fee of £5 will be charged. Travel will be charged at the return fare rate for all bookings outside of Zone 4 in London, or at 25p per mile for the return journey if the pet-sitter is driving. Any necessary parking charges, if parking is not available, must also be charged to the Client.
*Dog live-in fee includes up to two walks per day and companionship for a minimum of 20 hours per day. Cat live-in fee includes companionship for a minimum of 17 hours per day. Cat visits include feeding and setting a timer tray provided by the Client, if required, litter tray management and bringing in mail.